Privacy Policy

Last Updated: September 24, 2026

The Sofa Furniture (“The Sofa Furniture,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit thesofafurniture.com, contact us, request a catalog or quotation, place an order, communicate with our team, or otherwise interact with our products and services.

Please read this Privacy Policy carefully to understand how we handle your personal information.

INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following categories of information.

Information You Provide to Us

You may provide personal information directly to us when you:

• Submit a contact form;
• Request a product catalog;
• Request a quotation;
• Ask about our products, materials, customization, manufacturing, or services;
• Create or use an account, where available;
• Place or discuss an order;
• Contact our customer service or sales team;
• Subscribe to marketing communications; or
• Communicate with us by email, telephone, messaging applications, or other communication channels.

The information we collect may include:

• Full name;
• Email address;
• Telephone number;
• Country or location;
• Company or business name;
• Business address;
• Shipping or billing information;
• Product requirements and specifications;
• Order and transaction information;
• Information contained in messages, inquiries, or documents you send to us; and
• Any other information you voluntarily provide.

Please do not provide personal information that is not necessary for your inquiry or business relationship with us.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, log files, analytics technologies, and similar tools.

This information may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language settings;
• Approximate geographic location derived from your IP address;
• Pages viewed;
• Links clicked;
• Date and time of access;
• Referring website or source;
• Website interaction data; and
• Other technical or diagnostic information.

We use this information primarily to operate, secure, analyze, and improve our website.

Order and Business Transaction Information

If you purchase products or establish a business relationship with us, we may collect information relating to:

• Products requested or purchased;
• Quantities and specifications;
• Quotation and invoice information;
• Order history;
• Shipping and delivery details;
• Payment status;
• Customer service communications; and
• Other information necessary to manage the business transaction.

Payment information may be processed by banks, financial institutions, payment providers, or other authorized service providers where applicable.

HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

To Respond to Your Requests

We use your information to:

• Respond to questions and inquiries;
• Provide product information;
• Send catalogs;
• Prepare quotations;
• Discuss customization and manufacturing requirements;
• Provide customer support; and
• Communicate with you regarding potential or existing business relationships.

To Process and Manage Orders

Where applicable, we may use your information to:

• Process orders;
• Prepare invoices and transaction documents;
• Arrange production;
• Coordinate shipping and delivery;
• Provide order updates;
• Manage payments;
• Handle returns, claims, or after-sales support; and
• Maintain transaction records.

To Operate and Improve Our Website

We may use website and device information to:

• Maintain website functionality;
• Improve website performance and usability;
• Understand how visitors use our website;
• Identify technical issues;
• Develop new content, features, products, and services; and
• Improve the overall user experience.

Marketing and Business Communications

Where permitted by applicable law, we may use your contact information to send:

• Product updates;
• New collection announcements;
• Catalogs;
• Company news;
• Promotional communications;
• Trade or industry information; and
• Other information that may be relevant to our business customers.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication, where available, or by contacting us.

Service-related and transactional communications may still be sent when necessary to manage an existing inquiry, order, account, or business relationship.

Security and Fraud Prevention

We may process information to:

• Protect our website and systems;
• Detect suspicious or fraudulent activity;
• Prevent unauthorized access;
• Investigate security incidents;
• Protect our customers, employees, business partners, and property; and
• Enforce our legal rights.

Legal and Regulatory Purposes

We may use and retain information when necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from public authorities;
• Maintain tax, accounting, or transaction records;
• Resolve disputes;
• Establish, exercise, or defend legal claims; and
• Comply with contractual or regulatory obligations.

LEGAL BASES FOR PROCESSING

Where applicable privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Contractual Necessity

Processing may be necessary to respond to your request, provide a quotation, process an order, deliver products, or perform our contractual obligations.

Legitimate Interests

We may process information when reasonably necessary for our legitimate business interests, including:

• Operating our business;
• Improving our website and services;
• Communicating with customers and business partners;
• Protecting our systems;
• Preventing fraud; and
• Developing our products and services.

Where required, we consider the impact of such processing on your privacy rights.

Consent

Where required by applicable law, we may request your consent before:

• Sending certain marketing communications;
• Using certain non-essential cookies; or
• Processing information for another purpose requiring consent.

You may withdraw your consent at any time, subject to applicable law.

Legal Obligations

We may process personal information when necessary to comply with laws, regulations, court orders, accounting obligations, tax requirements, or other legal obligations.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to operate properly, understand website usage, improve performance, and support marketing activities.

Cookies may include the following categories:

Essential Cookies

These cookies are necessary for basic website functionality, security, navigation, account functions, or other services requested by users.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website, including which pages are visited and how the website performs.

Functional Cookies

These cookies may remember certain preferences and provide enhanced website functionality.

Advertising and Marketing Cookies

Where used and permitted by applicable law, these technologies may help us measure marketing effectiveness or provide more relevant advertising and content.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality or performance of the website.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

HOW WE SHARE PERSONAL INFORMATION

We do not sell personal information in exchange for monetary payment.

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may work with service providers that assist us with activities such as:

• Website hosting and maintenance;
• Information technology services;
• Analytics;
• Email and communications;
• Customer relationship management;
• Payment processing;
• Accounting;
• Shipping and logistics;
• Customer support;
• Marketing services; and
• Data storage or security.

These providers may access personal information only as necessary to perform services for us and are expected to handle information in accordance with applicable contractual and legal requirements.

Shipping and Logistics Partners

When products need to be shipped or delivered, relevant information may be shared with freight forwarders, carriers, customs brokers, logistics companies, warehouses, or other parties involved in fulfillment.

Professional Advisers

We may disclose information to professional advisers such as:

• Lawyers;
• Accountants;
• Auditors;
• Insurers; and
• Business consultants,

where reasonably necessary for legitimate business or legal purposes.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a court order or lawful government request;
• Cooperate with regulatory or law enforcement authorities;
• Investigate suspected fraud or unlawful activity;
• Protect our legal rights; or
• Protect the safety of our customers, employees, partners, or others.

Business Transactions

If all or part of our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, relevant personal information may be disclosed to parties involved in that transaction, subject to applicable law and appropriate safeguards.

INTERNATIONAL DATA TRANSFERS

The Sofa Furniture works with customers, suppliers, service providers, logistics partners, and other business partners in different countries.

As a result, personal information may be processed or stored outside the country or region in which you are located.

Privacy and data protection laws may differ between countries.

Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate protections and safeguards.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to inquiries;
• Maintain customer and business relationships;
• Fulfill orders;
• Provide customer support;
• Maintain transaction and accounting records;
• Comply with legal or regulatory obligations;
• Prevent fraud;
• Resolve disputes; and
• Establish or defend legal claims.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable contractual requirements, and legal obligations.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our internal practices.

DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Unauthorized disclosure; and
• Destruction.

However, no website, internet transmission, electronic storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials or passwords associated with your use of our website.

YOUR PRIVACY RIGHTS

Depending on where you are located and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request restriction of certain processing activities;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications;
• Request a copy of certain personal information in a portable format where applicable; and
• Submit a complaint to an appropriate data protection or regulatory authority.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

MARKETING COMMUNICATIONS

You may opt out of promotional email communications at any time.

Where an unsubscribe link is included in an email, you may use that link to update your preferences.

You may also contact us directly to request that we stop sending promotional communications.

Please note that opting out of promotional communications does not prevent us from sending necessary transactional, administrative, customer service, security, or order-related communications.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms, social media services, or other online services operated by third parties.

We do not control the privacy practices, content, or security of third-party websites.

When you leave our website, the privacy policies and terms of the third-party service will apply.

We encourage you to review the privacy policies of any third-party websites or services you visit.

CHILDREN’S PRIVACY

Our website and services are primarily intended for businesses, professionals, buyers, distributors, retailers, designers, developers, and other commercial customers.

They are not intended to solicit personal information from children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices;
• Changes to our website or services;
• New technologies;
• Legal or regulatory requirements; or
• Other operational changes.

When we make changes, we will publish the updated Privacy Policy on this page and revise the Last Updated date above.

We encourage you to review this Privacy Policy periodically.