Term of Use
Welcome to the official website of THE SOFA FURNITURE. By accessing and using this website, you agree to be bound by the terms and conditions below. Please read them carefully before proceeding.
1. General Information
The website www.thesofafurniture.com is the official online platform operated and managed by THE SOFA FURNITURE, a legally registered business entity specializing in both ready-made sofas and OEM (customized) sofa manufacturing services. Our platform serves as a gateway for customers worldwide to explore, request quotations, and place orders for premium sofa products crafted in our certified manufacturing facility in Vietnam.
By accessing or using this website in any manner — including but not limited to browsing, submitting inquiries, or placing an order — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. You further agree to comply with all applicable local and international laws and regulations related to the use of this website and the services we offer.
This agreement governs your use of the site and forms the basis for all transactions conducted via our online platform. If you do not agree with any part of these terms, please discontinue the use of our website immediately.
2. Intellectual Property
All materials and content displayed on www.thesofafurniture.com, including but not limited to written text, product descriptions, technical specifications, images, illustrations, logos, design elements, visual layouts, videos, icons, software code, and downloadable documents, are the exclusive property of THE SOFA FURNITURE unless otherwise stated. These materials are protected by applicable intellectual property and copyright laws in Vietnam, the United States, and internationally.
Users of this website are not permitted to reproduce, copy, modify, transmit, distribute, republish, display, or sell any of the website content without our express prior written consent. Unauthorized use of our intellectual property may result in civil and/or criminal penalties.
You may, however, download or print portions of the content solely for personal, non-commercial use, provided you do not modify or remove any copyright, trademark, or proprietary notices.
3. Products & Orders
At THE SOFA FURNITURE, we offer two main categories of products tailored to meet different customer needs:
- Ready-Made Sofas: A curated selection of pre-designed sofa models available for direct purchase. These products are regularly updated on our website with detailed descriptions, dimensions, material options, and pricing information.
- OEM (Custom-Made) Sofas: Tailored sofa solutions manufactured based on the specific requirements, design inputs, and preferences provided by our clients. OEM production involves a collaborative process between the customer and our design and production teams, including approval of technical drawings and material samples before manufacturing begins.
All product orders placed through the website are subject to review and final confirmation by our sales team. An order is only considered accepted and confirmed once we have reviewed the request and provided written acknowledgment via email, phone call, or messaging platforms such as WhatsApp.
THE SOFA FURNITURE reserves the right to decline or cancel any order at its sole discretion, including but not limited to:
- Orders that appear to be fraudulent or involve suspicious activity.
- Orders with incomplete or incorrect customer information.
- Orders that exceed our current production capacity or fall outside of our delivery capabilities.
- Orders where essential communication with the client cannot be established.
Upon confirmation, the customer will receive a formal sales agreement or invoice outlining the product specifications, pricing, deposit terms, delivery timeline, and other relevant conditions.
4. Payment Policy
Upon confirmation of an order with THE SOFA FURNITURE, a deposit payment amounting to 30% of the total contract value is required. This deposit serves as a commitment from the customer and allows us to initiate the production process or reserve the ready-made product from our inventory.
The remaining 70% balance must be fully settled prior to delivery of the goods unless otherwise specified in the sales contract or agreement. In some cases, payment terms may be customized for large orders or long-term business partnerships, subject to mutual written agreement.
We accept payments through multiple secure methods, primarily including:
- International bank transfers to our company’s designated bank accounts. Payment details and instructions will be provided in the invoice.
- Other payment methods such as online payment gateways or digital wallets may be offered upon request or as determined by our sales representatives.
Customers are advised to ensure timely payments to avoid any delays in processing or shipping. Any delays or defaults in payment may result in the suspension or cancellation of the order without prior notice.
5. Shipping & Delivery
THE SOFA FURNITURE proudly offers international shipping services to customers around the world. Shipping options, delivery timelines, and associated costs depend on several factors including the destination country, order size and weight, chosen transportation method (air, sea, or land), and customs regulations.
Upon order confirmation, our logistics team will provide detailed shipping information tailored to your location, including:
- Estimated delivery timeframes based on the selected shipping method.
- Breakdown of shipping fees, taxes, duties, and any additional charges that may apply.
- Packaging standards and handling procedures to ensure your sofa arrives safely.
We strive to coordinate with reliable carriers and freight forwarders to deliver products efficiently and securely. However, delivery schedules may be affected by unforeseen circumstances such as customs clearance delays, natural events, or global shipping disruptions.
Customers are responsible for providing accurate shipping addresses and necessary documentation to facilitate smooth delivery. Any additional costs incurred due to incorrect information or customs issues will be borne by the customer.
6. Return & Exchange Policy
At THE SOFA FURNITURE, we are committed to delivering products of the highest quality. However, in the event that you receive a product that is defective due to our manufacturing process or damaged during shipping, we accept returns or exchanges under the following conditions:
- Customers must notify us within 48 hours from the time the product is received. Notifications should include detailed photographs clearly showing the defect or damage, accompanied by a written description outlining the nature and extent of the issue.
- After receiving the notification, our customer service team will evaluate the case promptly and provide instructions on how to proceed with the return or exchange process.
- Approved returns or exchanges must follow our prescribed logistics procedure, ensuring the product is returned in its original packaging (if possible) and condition to qualify for replacement or refund.
Please note, we do not accept returns or exchanges in the following situations:
- Change of mind or customer preference after the order has been placed and confirmed.
- Products that have been used, installed, or altered in any way by the customer.
- Custom-made (OEM) products, except where a manufacturing defect is conclusively proven by our quality control team.
This policy is designed to protect both our customers and the integrity of our production process, ensuring fair and transparent handling of all product concerns.
7. Limitation of Liability
While THE SOFA FURNITURE strives to provide the best service and product quality, we shall not be held liable for any damages, losses, or expenses arising from the following circumstances:
- Incorrect or incomplete information provided by the customer at the time of order, including but not limited to shipping address, product specifications, or contact details.
- Delays or failures in delivery caused by third-party carriers, freight forwarders, customs authorities, or other external logistics providers outside of our direct control.
- Force majeure events, including natural disasters (such as floods, earthquakes, storms), acts of war or terrorism, government actions, pandemics, labor strikes, or any other extraordinary events that prevent or delay fulfillment of our obligations.
Customers agree to hold THE SOFA FURNITURE harmless from any claims or damages resulting from these situations, understanding that some factors affecting order fulfillment may be beyond our control.
8. Governing Law
These Terms and Conditions, and any disputes arising from the use of our website or purchase of products, shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.
In the event of any dispute, both parties commit to seeking an amicable resolution through negotiation in good faith. Should negotiation fail to resolve the matter, the dispute will be submitted to the competent courts in Binh Duong Province, Vietnam, whose jurisdiction shall be final and binding.
By using our website and placing orders, customers acknowledge and accept the jurisdiction of these courts and agree to comply with the governing laws stipulated herein.
THE SOFA FURNITURE
🌐 Website: www.thesofafurniture.com
📍 USA Office: 2465 Pine Lake Rd, Tucker, GA 30084, USA
🏭 Factory: Phu Thu hamlet, Phu An village, Ben Cat City, Binh Duong, Viet Nam
📞 Phone/WhatsApp: +84-975-947-573
✉️ Email: sales@thesofafurniture.com